Customer care

Returns & refunds

Last updated 14 November 2026 · Applies to RareJewels, Rare Adorns and The Rare Gifter

7 daysto request a return after delivery

48 hoursto tell us if an item arrives faulty or wrong

No returnson engraved or personalised items, unless faulty

Changed your mind?

For RareJewels and The Rare Gifter, you can ask to return an item within 7 days of delivery if it is unused, unworn and in its original packaging with any tags attached. Rare Adorns footwear has its own policy below.

Message us first on WhatsApp or at [email protected] with your order number and the item you want to return.
You pay for the return delivery. The original delivery fee is not refunded.
For hygiene reasons, pierced earrings cannot be returned once the seal or packaging is opened.
Opened food, drinks, candles, perfume or beauty items in gift boxes cannot be returned.

Rare Adorns: returns & exchanges

At Rare Adorns, we want every customer to enjoy a comfortable and satisfying experience.

Exchanges can be requested within 7 days of delivery, provided the footwear is unworn and in its original condition.
Where a customer provides an incorrect size, exchange may be considered, with the customer responsible for applicable logistics and production costs.
Where Rare Adorns delivers the wrong size or a defective product, we will arrange a replacement or appropriate resolution at no additional cost.
Custom-made orders are not eligible for change-of-mind returns, except where the product is defective or does not match the agreed specifications.

For sizing assistance, customers are encouraged to contact us before placing an order.

Rare Adorns footwear is made to order on pre-order. Production takes 7–11 working days.

Footwear Measurement & Ordering Guide

LET’S GET YOUR PERFECT FIT!

At Rare Adorns, we understand that every foot is different. We want to ensure your footwear is made to fit you comfortably.

Before placing an order:

Use a properly fitting, open-toe slipper as your size reference. Avoid using covered shoes.
Ensure the reference slipper fits your foot comfortably, without being too tight or too loose.
You may also provide your foot measurement in centimetres, measured from the heel to the tip of your longest toe.
Where possible, provide a clear photograph of your feet to help us understand your foot shape and any special fitting requirements, such as flat feet or wider feet.

IMPORTANT: All footwear orders should be initiated through our official DM channels so our team can assist with sizing, measurements and individual fitting requirements before payment and production.

Your perfect fit matters to us!

Engraved, personalised and custom-made items

Engraved jewellery, personalised gifts and anything made to your request are made specially for you, so they cannot be returned or exchanged unless they arrive faulty or not as agreed. Please check spelling, dates and details carefully before you confirm your order.

Faulty, damaged or wrong item?

Tell us within 48 hours of delivery, with photos or a short video of the item and its packaging. If the item is faulty, damaged in delivery or not what you ordered, we will cover the return delivery and offer a repair, a replacement or a full refund.

Refunds

Once we receive the returned item and check it, we will confirm your refund. Refunds go back to the original payment method within 5–10 working days. Your bank may take a few extra days to show it.

Orders from outside Nigeria

The same rules apply. Return delivery, customs duties and taxes for change-of-mind returns are paid by the customer. For faulty or wrong items, we will agree the best option with you, such as a replacement or a refund without sending the item back.

Start a return: message us on WhatsApp or email [email protected] with your order number. Please do not send items back before we reply, so we can give you the right return address.